Analysis of Women's Leadership Role in Optimizing Hajj Services

Abstract

The role of women's leadership in optimizing Hajj services is an important topic that needs to be explored further. This article presents an in-depth analysis of the contribution and effectiveness of women's leadership in the hajj management sector. This study used a mixed method involving quantitative surveys and qualitative interviews. The results showed that women's leadership has a positive impact on the efficiency and quality of Hajj services. Despite some challenges, women's leadership was able to bring about significant change in the management of Hajj services through a more inclusive and empathetic approach. This article provides useful insights for Hajj organizers to improve service quality through empowering women's leadership.