Analysis of ERP Implementation in the Hospital Financial Reporting Process

Muhammad Haris Nugroho

Muhammad Haris Nugroho

Keywords: ERP, Accounting Information System, Employee Perception, Hospital, Financial Reporting

Abstract

This study aims to evaluate the effects of Enterprise Resource Planning (ERP) deployment on the financial reporting process at Hospital XYZ, by examining the user's perceptions of the financial reporting process. In order to collect primary data for this study, questionnaires and interviews were used. Triangulating data from questionnaires and interviews, then analyzing the results and drawing conclusions, are some of the data analysis methods employed. The results of this study indicate that accounting and finance staff members believed that ERP had a favorable effect on the increasing quality of financial reports. Implementing ERP also improves the efficiency of the accounting and finance teams. Staff members in accounting and finance are becoming more coordinated. The degree of staff satisfaction has also increased. Information integration also expanded as a result of the ERP Implementation. However, because the ERP at Hospital XYZ is still under development, there are still issues that Hospital XYZ must deal with. Difficulties faced include, BPJS rates are still manually entered, there is a risk that they may be entered incorrectly and must be verified by superiors. Additional trainings and a thorough handbook are required as some staff still need time to adapt. There are also bugs that keep recurring, the ERP provider should be contacted and asked to conduct an evaluation to identify potential fixes to solve them.

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